The Service Desk Technicians enlarge technical help to all inner IT and non-IT employees as well as customers going through issues related to hardware, software, and networking. They are responsible for troubleshooting problems confronted by means of the give up-customers of PCs, laptops, and cell telephones by way of identifying troubles and studying them.
Technicians obtain trouble tickets raised via users via emails, phones or in-person, as they're the unmarried point-of-touch for any employer. They, consequently, handle these problems independently.
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